白金會員
帖子總數: 9
註冊: 2010/6/10
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已發表: 2010/6/12 下午12:26
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I am getting Start Up Error and sync will not run. I have uninstalled and reinstalled several times and with 0 luck.
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管理員
帖子總數: 11573
註冊: 2001/5/4
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已發表: 2010/6/12 下午12:50
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Hi taztoon5,
Which error do you get exactly ? Please post a little more detail, I am pretty sure we can solve whatever is blocking you right now.
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白金會員
帖子總數: 9
註冊: 2010/6/10
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已發表: 2010/6/12 下午1:42
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java.lang.NullPointerException
at java.util.Properties$LineReader.readLine(Unknown Source)
at java.util.Properties.load0(Unknown Source)
at java.util.Properties.load(Unknown Source)
at java.util.PropertyResourceBundle.<init>(Unknown Source)
at com.magelo.update.launcher.Launches.Launchea(Launches.java:13)
at com.magelo.update.launcher.Launches.Launcheb(Launches.java:6)
at com.magelo.update.launcher.Launches.Launchea(Launches.java:3)
at com.magelo.update.launcher.Launcher.Launchea(Launcher.java:22)
at com.magelo.update.launcher.Launcher.main(Launcher.java:52)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.exe4j.runtime.LauncherEngine.launch(Unknown Source)
at com.exe4j.runtime.WinLauncher.main(Unknown Source)
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白金會員
帖子總數: 9
註冊: 2010/6/10
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已發表: 2010/6/12 下午3:29
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Help pleaase
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白金會員
帖子總數: 9
註冊: 2010/6/10
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已發表: 2010/6/12 下午11:17
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Can anyone tell me what is going on????
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管理員
帖子總數: 11573
註冊: 2001/5/4
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已發表: 2010/6/13 上午12:49
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Can you try to delete the sync.properties and the cache directory that you might have in your Magelo Sync directory (default install dir is C:\Program Files\Magelo\Magelo Sync ). Let me know how it goes.
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白金會員
帖子總數: 9
註冊: 2010/6/10
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已發表: 2010/6/13 上午6:27
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Tried and uninstalled and tried reinstall 4 more times. It is now not even installing.
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管理員
帖子總數: 11573
註冊: 2001/5/4
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已發表: 2010/6/13 上午9:44
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That's really weird but I really need more information about what is going otherwise I can't really help you... Can you tell me :
- Which operation system you are using
- 32 or 64 bits ?
- Which Java runtime have you installed, 32 or 64 bits ?
- What error do you have exactly
In the meantime, you can use the armory import and once we solved the issue, you can switch to the client seamlessly.
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白金會員
帖子總數: 9
註冊: 2010/6/10
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已發表: 2010/6/13 上午11:44
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Windows 7
32 Bit
Most Current Version
ERROR OPENING FILE FOR WRITING
c:\programfiles\magelo\magelosync
magelosync.exe
CLICK ABORT TO STOP INSTALLATION
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會員
帖子總數: 2681
註冊: 2008/7/23
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已發表: 2010/6/13 下午11:49
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Hi Taztoon5,
Could you tell us if you are running Windows on an admin or a guest account?
Thanks.
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白金會員
帖子總數: 9
註冊: 2010/6/10
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已發表: 2010/6/14 上午1:55
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Admin
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會員
帖子總數: 2681
註冊: 2008/7/23
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已發表: 2010/6/14 上午4:34
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Apparently, according to the logs something is blocking Magelo Sync from being able to update some files properly. Would you mind deleting the Magelo Sync folder in C://Program Files before re-installing it please? That should let it re-do the updates all over again.
Thanks.
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白金會員
帖子總數: 9
註冊: 2010/6/10
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已發表: 2010/6/15 上午8:33
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Please refund my premium account they has become a complete waste of time.
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會員
帖子總數: 2681
註冊: 2008/7/23
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已發表: 2010/6/15 上午9:16
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Hi Taztoon5,
According to our records, you have successfully updated a character from your EQ account. I can assure you that the benefits of using Magelo Sync will outweigh the minor inconvenience you suffered the past few days.
Should you wish to pursue the subject, however, we will gladly assist you with all manner of account-related queries through our support email, which is support@magelo.com.
Thank you.
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管理員
帖子總數: 11573
註冊: 2001/5/4
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已發表: 2010/6/16 上午12:06
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Hi taztoon5,
It looks like you solved your issue as our logs indicated that you synced your toon using Magelo Sync yesterday. Can you share with us what was the culprit so it can benefit the community if something like that happens to someone else ?
Thanks !
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