Сообщений в теме: Magelo didn't sync - it created a new profile ?
Cinexa
премиум Пользователь
Сообщений: 34
Регистрация: 01.04.2002
Отправлено: 19.02.2019, 9:19
How I can sync my original profile - Moved servers & guild - everything else is the same - didn't see anything in FAQ - I'd appreciate any assistance - thanks
Cinexa
премиум Пользователь
Сообщений: 34
Регистрация: 01.04.2002
Отправлено: 20.02.2019, 17:38
Can anyone help me? Please?
Jelan
Администратор
Сообщений: 11520
Регистрация: 04.05.2001
Отправлено: 24.02.2019, 19:42
Hi Cinexa,
The issue is you synced for the first time on your new server only after being guilded. That by itself is not a problem however someone else in your guild synced their characters first and it triggered a guild roster update which created your character.
Only when you are the one syncing for the first time can Magelo detect your character has moved to a new server.
To remedy to the situation, delete the new character and immediately sync your character. This should do the trick.
Cinexa
премиум Пользователь
Сообщений: 34
Регистрация: 01.04.2002
Отправлено: 27.04.2019, 13:07
hi - I moved again - on a new server and it happened again - I ONLY want my original number and it created a whole new one — I will try deleting the new one again & immediately resyncing
