Mitglied
Beiträge: 6
Registrieren: 01.08.02
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Gesendet: 14.11.20, 00:33
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Hello all,
I resubbed to premium status on 11/9/2020 and my account status still indicates it is expired. While some of my characters stats, etc have been synced the inventory has not due to, what I suspect is, my expired account status. Any help in this would be greatly appreciated.
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Mitglied
Beiträge: 6
Registrieren: 01.08.02
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Gesendet: 18.11.20, 07:57
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Any update Jalen?
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Admin
Beiträge: 11573
Registrieren: 05.05.01
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Gesendet: 23.11.20, 22:26
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Sorry for the late reply, let me have a look at your account.
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Admin
Beiträge: 11573
Registrieren: 05.05.01
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Gesendet: 23.11.20, 22:33
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I do see an attempt to renew on Nov 10 but it does not seem from our end that it was actually completed. Can you check that the transaction actually was successful ? Did you use paypal ?
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Mitglied
Beiträge: 6
Registrieren: 01.08.02
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Gesendet: 24.11.20, 00:45
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I am sorry, that is my bad as I did not check first to see if the payment actually went through. I did use paypal but I see nothing in the paypal or bank transactions.
I will try it again, thank you for investigating this.
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Admin
Beiträge: 11573
Registrieren: 05.05.01
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Gesendet: 24.11.20, 00:47
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No worry at all and thanks in advance for your support.
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Mitglied
Beiträge: 6
Registrieren: 01.08.02
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Gesendet: 24.11.20, 00:48
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It went through this time. Sorry to have taken up your time.
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Admin
Beiträge: 11573
Registrieren: 05.05.01
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Gesendet: 24.11.20, 01:17
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Awesome !
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