Messages dans le sujet: Premium account status still says expired
1
Ariowen DorDrondel
Membre
Nbr msg: 6
Enregistré: 01/08/2002
Ecrit le: 14/11/2020 00:33
Hello all,
I resubbed to premium status on 11/9/2020 and my account status still indicates it is expired. While some of my characters stats, etc have been synced the inventory has not due to, what I suspect is, my expired account status. Any help in this would be greatly appreciated.
Ariowen DorDrondel
Membre
Nbr msg: 6
Enregistré: 01/08/2002
Ecrit le: 18/11/2020 07:57
Any update Jalen?
Jelan
Admin
Nbr msg: 11573
Enregistré: 05/05/2001
Ecrit le: 23/11/2020 22:26
Sorry for the late reply, let me have a look at your account.
Jelan
Admin
Nbr msg: 11573
Enregistré: 05/05/2001
Ecrit le: 23/11/2020 22:33
I do see an attempt to renew on Nov 10 but it does not seem from our end that it was actually completed. Can you check that the transaction actually was successful ? Did you use paypal ?
Ariowen DorDrondel
Membre
Nbr msg: 6
Enregistré: 01/08/2002
Ecrit le: 24/11/2020 00:45
I am sorry, that is my bad as I did not check first to see if the payment actually went through. I did use paypal but I see nothing in the paypal or bank transactions.
I will try it again, thank you for investigating this.
Jelan
Admin
Nbr msg: 11573
Enregistré: 05/05/2001
Ecrit le: 24/11/2020 00:47
No worry at all and thanks in advance for your support.
Ariowen DorDrondel
Membre
Nbr msg: 6
Enregistré: 01/08/2002
Ecrit le: 24/11/2020 00:48
It went through this time. Sorry to have taken up your time.
