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主題的留言: Premium account status still says expired
Ariowen DorDrondel
會員

帖子總數: 6
註冊: 2002/7/31
已發表: 2020/11/13 下午6:33

Hello all,

I resubbed to premium status on 11/9/2020 and my account status still indicates it is expired. While some of my characters stats, etc have been synced the inventory has not due to, what I suspect is, my expired account status. Any help in this would be greatly appreciated.
Ariowen DorDrondel
會員

帖子總數: 6
註冊: 2002/7/31
已發表: 2020/11/18 上午1:57

Any update Jalen?
Jelan
管理員

帖子總數: 11461
註冊: 2001/5/4
已發表: 2020/11/23 下午4:26

Sorry for the late reply, let me have a look at your account.
Jelan
管理員

帖子總數: 11461
註冊: 2001/5/4
已發表: 2020/11/23 下午4:33

I do see an attempt to renew on Nov 10 but it does not seem from our end that it was actually completed. Can you check that the transaction actually was successful ? Did you use paypal ?
Ariowen DorDrondel
會員

帖子總數: 6
註冊: 2002/7/31
已發表: 2020/11/23 下午6:45

I am sorry, that is my bad as I did not check first to see if the payment actually went through. I did use paypal but I see nothing in the paypal or bank transactions.

I will try it again, thank you for investigating this.
Jelan
管理員

帖子總數: 11461
註冊: 2001/5/4
已發表: 2020/11/23 下午6:47

No worry at all and thanks in advance for your support.
Ariowen DorDrondel
會員

帖子總數: 6
註冊: 2002/7/31
已發表: 2020/11/23 下午6:48

It went through this time. Sorry to have taken up your time.
Jelan
管理員

帖子總數: 11461
註冊: 2001/5/4
已發表: 2020/11/23 下午7:17

Awesome !